Experienced Customer Service Support Representative adept at helping clients with basic troubleshooting in relation to their phone to ensure optimal phone performance.
Skilled in troubleshooting Redhat Linux/Windows servers, computer set-up including Active Directory to ensure proper set up of user accounts.
Proficient in IP address networking to communication between devices on the network and can be used for trouble shooting pertaining to connection issues etc.
-RELEVANT EXPERIENCE-
Quiet Logistics - Devens, MA 03/2018 – 07/2019
Technician/Support
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Maintained all IT equipment for the company through proper cleaning and diagnosing of hardware/software equipment to ensure optimal operations of the company.
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Collaborated with teammates to train new hires in accordance to company standards and procedures which allowed them to properly maintain equipment.
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Designed and held team-building exercise, encouraged brainstorming sessions for creative problem-solving within the team and collaborated with teammates to develop solutions for diverse client tasks.
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Provided in person troubleshooting to various hardware/software applications in accordance to company procedures and vendor requirements.
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Programmed Active Directory tools for password reset and username lookup utilizing C# programming language and ASP.Net webforms.
Pro Services – Chelmsford, MA 07/2016 – 03/2017
Technician/Support
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Built and maintained RedHat Linux servers following operating procedures to ensure server operated efficiently.
Army National Guard – Phoenix, AZ 8/2008 – 2/2013
Technician/Support
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Troubleshooted and installed various radio and computer networks to effectively provide internet accessibility and allow training to be conducted.
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Maintained various computer networks to replicate various training exercises.
-EDUCATION-
DeVry/Keller University – Great Falls, MT Present
Master of Science in Information Technology Management, Information Security
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Expected Completion: 07/2024
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Relevant Courses: Principles of Information Security & Privacy
ITT Technical Institute – Phoenix, AZ 03/2015
Bachelor of Science in Cyber Security
ITT Technical Institute – Phoenix, AZ 03/2013
Associate of Science in Network Administration
-CORE COMPETENCIES-
Software Updates
Troubleshooting
Re-image Operating Systems
Team Player
Technical Knowledge
Data Authentication
Computer Maintenance
Networking Protocols
Adaptable
Creative Solutions
Customer Service
Cisco Networking
Problem Solving
Active Directory
Communication
-TECHNICAL PROFICIENCIES-
Operating Systems: RedHat, Linux, Windows, MacOS
Software Applications: Microsoft Office Suite, Visual Studio
Web Application: Zendesk
Programming Languages: C#, .Net, PhP, Databases, Java, c++, asp.net
Hardware/Peripherals: Sound/Video cards, networking cards, motherboards, hard drives, RAM